Refund policy

At Briselle, we want every customer to shop with complete confidence. If for any reason you are not fully satisfied with your purchase, we're here to help with a simple and transparent return process.

30-Day Free Returns

We proudly offer free returns and refunds within 30 days of receiving your order.

If you are not completely satisfied, simply contact our customer support team within 30 days of delivery, and we will guide you through the return process.

Eligibility for Returns

Items may be returned if they:

  • Are returned within 30 days after delivery.
  • Are in their original condition.
  • Include original packaging whenever possible.
  • Have not been intentionally damaged or misused.

Returns that do not meet these conditions may not qualify for a full refund.

Items That Cannot Be Returned

For hygiene, safety, or legal reasons, certain products may not be eligible for return if they have been used, altered, or damaged after delivery.

Customized or personalized products may also be non-returnable unless they arrive defective or incorrect.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A brief description of the issue
  • Clear photos showing the product and packaging

We will promptly arrange one of the following at no additional cost:

  • A replacement item
  • A full refund
  • Another appropriate solution based on the situation

Order Cancellation

Orders may be canceled before they are processed for shipment.

Once an order has entered fulfillment or has already shipped, it can no longer be canceled but may still qualify for our return policy after delivery.

Return Shipping

Briselle provides free return service for eligible returns approved by our customer support team.

Customers should contact us before sending any item back to receive the correct return instructions.

Unauthorized returns may experience delays in processing.

Refund Process

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds are issued back to your original payment method.

Most refunds are processed within 5–10 business days, although your financial institution may require additional processing time.

Late or Missing Refunds

If you have not yet received your refund:

  • Check your bank account again.
  • Contact your credit card provider.
  • Contact your bank, as processing times may vary.

If you have completed these steps and still require assistance, please contact us.

Exchanges

If you received a defective or damaged product, we will gladly arrange a replacement where available.

Please contact us before returning any item.

Our Commitment

Our goal is not simply to complete a sale but to build lasting relationships with our customers through honest service, dependable products, and responsive support.

If anything about your purchase doesn't meet your expectations, we'll do our best to make it right.

For return requests or questions, please contact:

Email: support@briselle.xyz