Shipping policy

At Briselle, we are committed to delivering your order safely, efficiently, and with complete transparency. We understand that receiving your purchase on time is an important part of your shopping experience, which is why we partner with trusted logistics providers to offer dependable worldwide delivery.

Free Worldwide Shipping

We proudly provide FREE standard shipping on every order, with no minimum purchase required.

No matter where you are located, our goal is to make premium home décor accessible to customers around the world without additional shipping costs.

Processing Time

All orders are carefully reviewed and prepared before shipment.

Order Processing: 1–3 Business Days
Orders are processed Monday through Friday (excluding holidays).

Once your order has been shipped, you will receive a confirmation email containing your tracking information whenever available.

Estimated Delivery Time

Our standard delivery timeframe is:

Canada: 7–14 Business Days
United States: 7–14 Business Days
Europe: 7–14 Business Days
Australia & New Zealand: 7–14 Business Days
Asia: 7–14 Business Days
Other International Destinations: 7–14 Business Days

Please note that these are estimated delivery times and may vary depending on customs clearance, carrier operations, local postal services, weather conditions, or peak shopping seasons.

Customs & Import Duties

Most international orders arrive without additional charges. However, depending on your country's import regulations, customs duties, taxes, or brokerage fees may occasionally apply.

These charges, if applicable, are determined by your local customs authority and remain the responsibility of the customer.

Tracking Your Order

Once your order has been dispatched, tracking information will be sent to the email address used during checkout.

Please allow up to 72 hours for tracking updates to appear after shipment.

Delivery Delays

Although we strive to deliver every package within the estimated timeframe, unexpected delays may occasionally occur due to circumstances beyond our control, including:

Customs inspections
Severe weather
Public holidays
Carrier disruptions
Incorrect shipping information

We appreciate your patience and will gladly assist you if your shipment experiences an unusual delay.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is submitted, please contact us immediately. We will do our best to update your information before your order ships.

Once an order has been dispatched, address modifications may no longer be possible.

Lost or Damaged Packages

If your package is lost during transit or arrives damaged, please contact us as soon as possible.

Our support team will investigate the issue and work with the shipping carrier to provide an appropriate resolution, which may include a replacement or refund where applicable.